Last Updated: August 2026
SSG Car Rental Aruba respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting a reservation request, contacting us, or using our car rental services.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.
By using this website or submitting information through our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with SSG Car Rental, we may collect personal information such as:
- First and last name;
- Email address;
- Telephone or WhatsApp number;
- Pick-up and return dates and times;
- Pick-up and return locations;
- Selected rental vehicle;
- Flight number or travel information voluntarily provided;
- Driver’s license information;
- Passport or identification information when required for the rental;
- Billing and payment-related information;
- Information regarding additional drivers;
- Messages, special requests, or other information submitted through our website; and
- Information necessary to prepare and administer a vehicle rental agreement.
We only request information that is reasonably necessary to process your reservation, provide our services, communicate with you, or meet operational or legal requirements.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics services, security services, or similar technologies.
This information may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Date and time of visits;
- Referring website;
- General geographic information derived from an IP address; and
- Website interaction and performance information.
This information is generally used to maintain website security, understand website usage, troubleshoot technical problems, and improve the website experience.
3. How We Use Your Information
SSG Car Rental may use personal information to:
- Process and manage reservation requests;
- Confirm vehicle availability;
- Prepare rental agreements;
- Communicate regarding reservations;
- Arrange vehicle pick-up and return;
- Provide customer service;
- Process or verify payments;
- Manage security deposits where applicable;
- Verify driver eligibility and identification;
- Handle vehicle damage, accidents, insurance matters, traffic violations, or other rental-related matters;
- Maintain administrative and financial records;
- Prevent fraud or misuse of our services;
- Improve our website and services;
- Respond to questions or requests;
- Comply with legal, regulatory, insurance, or governmental requirements; and
- Protect the rights, property, vehicles, customers, and legitimate interests of SSG Car Rental.
We do not intentionally use customer information for purposes unrelated to our business without an appropriate reason or consent where required.
4. Reservation Information
When you submit a reservation through the SSG Car Rental website, the information entered into the reservation form is transmitted to us so that we can process your request.
Submitting a reservation request does not automatically guarantee vehicle availability. Reservation information may be used to contact you by email, telephone, WhatsApp, or another communication method you have provided regarding your request.
A copy of your reservation request or confirmation may also be sent to the email address you provide.
5. Payment Information
Where online or electronic payments are available, payments may be processed through a third-party payment provider or financial institution.
SSG Car Rental may receive information confirming whether a payment was successfully processed, together with transaction information necessary for our records.
Where payment card information is processed directly by a third-party payment processor, SSG Car Rental does not necessarily receive or store your complete card information.
Payment providers operate under their own terms, privacy policies, and security practices.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function correctly and may remember certain preferences or provide information about how visitors use the website.
Cookies may be used for:
- Essential website functionality;
- Security;
- Remembering preferences;
- Website performance;
- Traffic and visitor statistics;
- Analytics; and
- Other website functionality provided by installed services or plugins.
Some cookies may be placed by third-party services used on our website.
You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
7. Website Analytics
SSG Car Rental may use website analytics tools to better understand how visitors find and use our website.
Analytics information may include pages viewed, approximate location, device type, browser, time spent on pages, referral sources, and general interaction with the website.
Where third-party analytics services are used, information may be processed according to the privacy policies of those service providers.
8. Third-Party Services
Our website may use or link to third-party services, including services for:
- Website hosting;
- Reservation forms;
- Email delivery;
- Website analytics;
- Maps and location services;
- Payment processing;
- Spam protection;
- Website security;
- Social media;
- WhatsApp communication; and
- Other functionality necessary to operate our website or rental services.
These third parties may process certain information according to their own privacy policies and terms.
SSG Car Rental is not responsible for the privacy practices of independent third-party websites or services.
9. External Links
Our website may contain links to external websites or services.
When you follow a link to another website, you leave the SSG Car Rental website. We encourage you to review the privacy policy of any external website before providing personal information.
SSG Car Rental is not responsible for the content, security, or privacy practices of third-party websites.
10. WhatsApp and Other Communications
If you contact SSG Car Rental through WhatsApp, telephone, email, social media, or another communication platform, information you provide through that platform may also be processed by the provider of that service.
We may retain relevant communications where reasonably necessary for reservation management, customer service, dispute resolution, financial administration, or other legitimate business purposes.
11. Sharing Personal Information
SSG Car Rental does not sell customer personal information.
We may share information when reasonably necessary with parties such as:
- Payment processors and financial institutions;
- Insurance providers;
- Website and technology service providers;
- Professional advisers;
- Government agencies;
- Law enforcement authorities;
- Traffic or judicial authorities; and
- Other service providers necessary to operate our rental business.
Information will only be shared when reasonably necessary for providing our services, administering a rental, complying with legal obligations, protecting legitimate interests, or where otherwise permitted or required by law.
12. Data Security
SSG Car Rental takes reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, email service, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should therefore avoid sending unnecessary sensitive information through ordinary website forms, email, or messaging services.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for administrative, accounting, insurance, contractual, dispute resolution, or legal purposes.
Different types of information may be retained for different periods.
When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized where appropriate.
14. Your Personal Information
Subject to applicable law and reasonable verification of your identity, you may contact SSG Car Rental to request information about personal data we maintain about you or to request that inaccurate information be corrected.
Where applicable, you may also request deletion or restriction of certain personal information.
Some information may need to be retained despite a deletion request where it is required for legal, contractual, accounting, insurance, security, fraud prevention, or dispute-resolution purposes.
15. Children’s Privacy
The SSG Car Rental website and vehicle rental services are not intended to collect personal information directly from children.
We do not knowingly request personal information from children through our reservation process.
If we become aware that personal information belonging to a child has been submitted unnecessarily, appropriate steps may be taken to remove it.
16. Marketing Communications
If SSG Car Rental offers newsletters, promotions, special offers, or other marketing communications, customers may be given the opportunity to subscribe voluntarily.
Where required, marketing communications will only be sent with appropriate consent.
Customers may request to stop receiving marketing communications at any time.
Operational communications regarding an existing reservation or rental are not considered marketing communications.
17. Changes to This Privacy Policy
SSG Car Rental may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable requirements.
The latest version will be published on this page with an updated revision date.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, the information we collect, or how your personal information is handled, please contact us using the contact information provided on the SSG Car Rental website.
SSG Car Rental Aruba
Drive Aruba Your Way
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